Refund policy

We pride ourselves in taking care of you and making things right!

Please inspect packages immediately upon receiving for any damages that may have occurred during transit.

If your item(s) are damaged, please take a photo of the damaged product and send to our email at nvhomefragrance@gmail.com within 7 days. Be sure to include your first and last name and order number in the subject bar. Upon receiving email, we will re-ship your item for you at no cost.

Customers requesting a refund or exchange after 7 days will not be accepted.

For any additional return/exchange questions you can always contact us at nvhomefragrance@gmail.com